Legal
This Privacy Policy explains how CADCrawl handles personal information and other data when you use the website, dashboard, desktop app, and related subscription features.
1. Scope
This Privacy Policy applies to CADCrawl, including the public website, account dashboard, desktop application, local processing features, and related hosted services used to provide the product.
CADCrawl is designed to help users index local CAD archives, search older work in plain English, review previews and context, and reopen relevant files faster.
CADCrawl is not a general-purpose cloud file storage service. Some features, including AI-assisted search and indexing features, may require limited file-derived content to be processed by cloud services.
2. Collection
This includes information you submit through the website or product, such as your email address, waitlist details, support messages, billing-related communications, purchase details for recurring subscriptions or one-time plans such as lifetime access, and optional product feedback.
When you create or use an account, we may process your account identifiers, sign-in status, profile details, subscription or one-time purchase status, onboarding state, and related account records.
We may process device information, session information, log data, abuse-prevention records, and other security-related metadata needed to operate and protect the service.
On your device, CADCrawl may process file paths, filenames, file types, timestamps, extracted text, generated previews, embeddings, search history, selected search scopes, and related retrieval metadata.
Authentication and credential handling may be managed through third-party account and identity services. The desktop app may also store local sign-in state and related app data on your device.
3. Use
We use information we collect to:
4. AI Processing
Many core product functions run locally on your device, including indexing, preview generation, local storage, and parts of the retrieval workflow.
To support AI-assisted features, CADCrawl may transmit search queries, extracted text, file metadata, summaries, and other limited file-derived content to third party AI and cloud processing services.
If you use cloud-backed search or indexing features, file-derived content can be processed by third-party services. Only use those features for files and content you are authorized to process in that way.
5. Sharing
We may share information with service providers and partners only as needed to operate, secure, analyze, support, and sell the service.
These may include authentication providers, cloud infrastructure and security services, analytics services, customer support tools, AI processing services, and payment, billing, and tax providers.
We may also disclose information where reasonably necessary for legal compliance, fraud prevention, security, contract enforcement, dispute handling, or a corporate transaction such as a merger, financing, reorganization, or sale of assets.
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising as those terms are commonly used in U.S. state privacy laws.
6. Storage
The website may use cookies, pixels, or similar technologies for analytics, performance measurement, form handling, and basic site functionality.
The dashboard may use essential sign-in technologies and analytics tools to keep you signed in, maintain sessions, and understand product usage.
The desktop app may store local app data on your device, including settings, sign in state, search history, local indices, previews, and related working files.
7. Retention
Local data created by the desktop app generally remains on your device until you remove it, clear app data, or uninstall the app.
Unless a shorter period is required by law or explicitly stated for a specific feature, CADCrawl may retain server-side business, waitlist, account, subscription, billing, security, analytics, support, and legal records for up to 75 years for continuity, auditing, safety, fraud prevention, dispute resolution, legal compliance, and archive purposes.
Some records are actively used for current service operation, while others persist for historical accounting, incident review, product integrity, or legal recordkeeping. Backup copies and derived logs may therefore remain available for a period after deletion requests or account closure, subject to legal and operational constraints.
8. Rights
You can choose to:
If you are protected by an applicable U.S. state privacy law, you may also have rights to know, access, correct, delete, or appeal decisions about your personal information. We may need to verify your identity before acting on a request.
To submit a privacy request, email [email protected].
9. Security
We use administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
CADCrawl is focused on the U.S. market, but our service providers may process data in the United States and other countries where they operate. By using the service, you understand that information may be transferred to and processed in jurisdictions whose privacy laws may differ from those in your location.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date on this page. Material changes may also be communicated through the product, dashboard, email, or other reasonable means.
Privacy, legal, and support requests can be sent to [email protected].